Payment Policy
Secure payments
Our store uses Secure Sockets Layer (SSL) encryption to protect your information during checkout. SSL encrypts sensitive data — including passwords and card details — as it travels between your browser and our payment processor, so it cannot be read in transit.
Every form on our website is protected by SSL. You can confirm a secure connection by looking for the padlock icon in your browser's address bar and checking that the address begins with https://.
Payment methods we accept
- Visa
- Mastercard
- American Express
- Apple Pay
- Google Pay
- Shop Pay
- PayPal
The payment methods available to you are displayed at checkout and may vary depending on your device and location.
Currency
All prices are shown and charged in euros (EUR).
If your card is issued in another currency, your bank may apply its own conversion rate and a foreign transaction fee. These charges are set by your bank, not by us.
Import VAT and customs charges
The price you pay at checkout does not include Spanish import VAT or customs handling charges. Spanish VAT of 21% and a carrier handling fee will be payable on delivery. Full details are in our Shipping Policy and our Returns & Refunds Policy.
When you are charged
Payment is taken when you place your order. Your order is accepted when we confirm dispatch.
If we are unable to fulfil your order, we will cancel it and refund your payment in full.
PCI compliance
The Payment Card Industry Data Security Standard (PCI DSS) is the security standard governing organisations that handle card payments. It was created by the Payment Card Industry Security Standards Council to strengthen controls around cardholder data and reduce card fraud.
Payments in our store are processed by PCI DSS compliant payment providers.
Your card details
We never see or store your full card number. Card details are entered directly into our payment processor's secure systems.
Once your purchase is complete, we can see only your billing information, delivery information, order details, and the last four digits of your card.
Your information
We do not sell, rent or share your personal information for others to use for their own purposes. Our Privacy Policy explains what we collect, how we use it, and the rights you have under the General Data Protection Regulation.
Failed or declined payments
If a payment is declined, no order is created and no funds are taken. Some banks place a temporary authorisation hold on declined attempts, which is released automatically — usually within a few business days. If a hold has not cleared, contact your bank in the first instance.
Contact us
Store name: Madeleine Clavel
Company name: Highland Commerce Pty Ltd
Registered address: 5 Fairway Drive, Kew East VIC 3102, Australia
Warehouse Address: Carrer de Pau VI, 88, 08173 Sant Cugat del Vallès, Barcelona, Spain
ABN: 97 695 098 116
ACN: 695 098 116
Email: help@madeleineclavel.com
Phone Number: (+34) 632994022
Monday to Friday | 09:00 – 17:00 CET
We aim to respond within one business day.
Last updated: 3 August 2026